Return & Refund Policy
RETURN/REFUND POLICY
Lamour Pearls provides a 7-day warranty on all products that are not custom made. If for any reason you are not satisfied with your purchase, simply notify us by e-mail.
The following terms apply:
Exchanges and Refunds will be accepted within 7 days of your original receipt of the order. All personalized items will be subject to our final sale policy.
We will not be paying for shipping costs to return the product to our facility.
Beyond 7 days ONLY EXCHANGES will be accepted within 7 days of the original receipt of the order.
The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded. A photo must be provided along with a detailed description of what happened.
There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
Shipping charges will not be refunded unless products are defective or there is a shipping error.
If the gift boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
Once your return has been delivered to us, please allow 5-7 business days for your refund to be initiated.
For any more further questions regarding the Return policy, please contact a Lamour Pearls customer service by emailing us at support@lamourpearls.com
Returns (if applicable)
All custom jewelry sales are final. If your jewelry item becomes defective, we can send you a replacement, as long as you cover shipping costs. However, a photo must be provided along with a detailed description of what happened.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
