Return & Refund Policy
Please note that cultured freshwater pearls are organic and each one possesses its own special markings, making it unique. Therefore, it will have some degree of shape/size variances and will have blemishes depending on their quality. They are not defects and are completely normal.
CANCELLATION POLICY
Please note that if you wish to cancel an order, you must notify us via email within one hour of placing the order. Once the label has been created and dispatched, we are unable to cancel the order.
An order can be canceled if the item is out of stock.
RETURN/REFUND POLICY
Lamour Pearls provides a 30-day warranty on applicable products that are not custom made. If for any reason you are not satisfied with your purchase, you must notify us by e-mail.
The following terms apply:
Exchanges and Refunds will be accepted within 30 days of your original receipt of the applicable order. All personalized items will be subject to our final sale policy.
We will not be paying for shipping costs to return the product to our facility.
Beyond 30 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded. A photo must be provided along with a detailed description of what happened.
Earrings cannot be returned for hygiene reasons and therefore non-refundable. All custom jewelry sales are final and non-refundable.
Additional non-returnable items: Gift cards
There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
Shipping charges will not be refunded unless products are defective or there is a shipping error.
If the gift boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
Once your return has been delivered to us, please allow 5-7 business days for your refund to be initiated.
For any more further questions regarding the Return policy, please contact a Lamour Pearls customer service by emailing us at support@lamourpearls.com
RETURNS (if applicable)
All custom jewelry sales are final. If your jewelry item becomes defective, we can send you a replacement, as long as you cover shipping costs. However, a photo must be provided along with a detailed description of what happened.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRICING
All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.