Return & Refund Policy
30-day returns
- Eligible, unused items may be returned within 30 days of receipt.
- Email support@lamourpearls.com before sending a return.
- There is no restocking fee. Return shipping is paid by the customer unless an item is defective or we made a shipping error.
- Earrings, personalized or custom jewelry, sale items, and gift cards are final sale.
- Cancellation requests may be emailed on the same calendar day while the order is still unfulfilled.
Please review the complete conditions below before returning an item.
Please note that cultured freshwater pearls are organic and each one possesses its own special markings, making it unique. Therefore, it will have some degree of shape/size variances and will have blemishes depending on their quality. They are not defects and are completely normal.
CANCELLATION POLICY
If you wish to cancel an order, email support@lamourpearls.com as soon as possible on the same calendar day. We can cancel an order only while it remains unfulfilled. Once fulfillment or dispatch has begun, receive the item and follow the return process below.
An order can be canceled if the item is out of stock.
RETURN/REFUND POLICY
L'Amour Pearls provides a 30-day warranty on applicable products that are not custom made. If for any reason you are not satisfied with your purchase, you must notify us by e-mail.
The following terms apply:
Exchanges and Refunds will be accepted within 30 days of your original receipt of the applicable order. All personalized items will be subject to our final sale policy.
We will not be paying for shipping costs to return the product to our facility.
The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded. A photo must be provided along with a detailed description of what happened.
- Earrings cannot be returned for hygiene reasons and therefore non-refundable.
- All custom jewelry, sale items are final and non-refundable.
- Additional non-returnable items: Gift cards
We do not charge a restocking fee. Shipping charges are not refunded unless an item is defective or there was a shipping error. Gift boxes supplied with an item must be included with the return.
Once your return has been delivered to us, please allow 5-7 business days for your refund to be initiated.
For any more further questions regarding the Return policy, please contact a Lamour Pearls customer service by emailing us at support@lamourpearls.com
RETURNS (if applicable)
All custom jewelry sales are final. If your jewelry item becomes defective, we can send you a replacement, as long as you cover shipping costs. However, a photo must be provided along with a detailed description of what happened.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRICING
All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.